Frequently Asked Questions

If the deal was just too good to be true, it probably was. One of the first indicators that a piece of consumer electronic merchandise might be Grey Market is if the price is considerably less than most other resellers.
Additionally, a genuine product will include an Owners' Manual and Warranty Registration card in English. It will also include power cables (if applicable). Any other language on the printed material or wrong cables indicates a Grey Market item.
Another indication of a Grey Market product would be photocopied manuals or manually created software CD's. Authorised distributors in a country always provide professionally printed or duplicated materials with genuine products.

Grey imports are well known branded products that are usually imported in small quantities by unauthorised dealers to try and make a "quick buck" by selling something that has a good name but the downside is that these products are not covered by warranty in Australia with the Australian Distributor and usually are not the same as the actual Australian model.
Generally, a manufacturer works with a single importer who can sell and support their products in a given region. The importer usually has local dealers and distributors who resell the imported products; this is called a "distribution channel". Grey Market refers to merchandise that is imported and sold by methods other than these normal channels.
For local safety regulations and certifications and government requirements a manufacturer provides special packaging (manuals in the appropriate language, power cables designed for the local receptacle, etc.) and product engineering designed to meet local codes. Manufacturers also have service and support agreements with the authorised importer.
Grey Market items are not designed to be sold in a particular market and cannot be supported by the authorised importer because they may not meet mandatory safety and certification codes. Because these items are not designed for a particular market they may not function properly, or the authorised importer may not be equipped to provide service, support or software. Purchasing "Grey Imports", you are not guaranteed to comply with Australian standards, voiding all Australian warranties with the manufacturer.
With the opening of international borders and the use of the Internet to sell goods, Grey Market equipment has become extremely common in the photographic and consumer electronics markets. Many different types of equipment are brought into the country for sale without the proper documentation and many consumers do not always know what they are purchasing.
Because the resellers' cost is less they can sell Grey Market items for less. Unfortunately this price saving is only on the initial purchase; because service and support is more difficult to obtain it may end up costing the consumer more in the long run.
Tasman AV DO NOT sell "Grey Imports". All Tasman AV products are from Australian distrubtors, complying with Australian Safety standards and Warranty.

A. 4:3 has been the standard aspect ratio for projectors, and PC’s alike, for 20 years but with all modern laptops, PC’s and Mac’s having a widescreen aspect it’s best to match the projector to that of your more commonly used ratio.!

Put simply, an 18 wheeler truck will do a lot more mileage than any family car pulling the same load on a trailer, they do the same speed and they are pulling the same weight but one is designed for the long haul, the other is not and will not last the expected journey.