(03) 9416 2255

2/345 Plummer Street, Port Melbourne, Vic, 3207

Frequently Asked Questions

Frequently Asked Questions

Does Tasman offer discounts for Education and Government clients.
Yes. On certain products Tasman applies a 5% education and Government discount.

Can I purchase on line using my purchase order?
Yes. Login or create a new account and upon checking out you will be asked to type in your purchase order number.

Does Tasman offer installation and training?
 Yes. Our BSM’s will visit you and design a system that meets you needs, wants and budget. We will execute the installation and hand over your audio visual solution making sure you are confident in using it.

Does Tasman offer a warranty on installation?
Yes we offer a full 12 month warranty on installation.

Are Tasman installers fully qualified?
Yes all our installers are CEDIA authorised and come with all relevant licenses. We also employ a qualified electricians making us the one stop shop.

What are ANSI Lumens?
ANSI lumens are a measure of projector brightness. The higher the number the brighter the image. 

What does resolution mean?
The display resolution of a digital television or display device is the number of distinct pixels in each dimension that can be displayed. The higher the number the better the picture.

Does Tasman offer service calls.
Yes. We offer a full service call option proving you with prompt attention when your system fails. We also offer full projector service including lamp replacement, filter clean and alignment.

Does Tasman AV deliver nationally?
Yes Tasman ships all across Australia.

Does Tasman AV offer interactive board training?
Yes. We have a partner that focuses upon education and corporate lessons. Every lessons will be tailored to the customers needs and focus.

How do I know if my product is "Grey Market"?
If the deal was just too good to be true, it probably was. One of the first indicators that a piece of consumer electronic merchandise might be Grey Market is if the price is considerably less than most other resellers.Additionally, a genuine product will include an Owners' Manual and Warranty Registration card in English. It will also include power cables (if applicable). Any other language on the printed material or wrong cables indicates a Grey Market item.Another indication of a Grey Market product would be photocopied manuals or manually created software CD's. Authorised distributors in a country always provide professionally printed or duplicated materials with genuine products.

What is "Grey Market" or a "Grey Import"?
Grey imports are well known branded products that are usually imported in small quantities by unauthorised dealers to try and make a "quick buck" by selling something that has a good name but the downside is that these products are not covered by warranty in Australia with the Australian Distributor and usually are not the same as the actual Australian model.Generally, a manufacturer works with a single importer who can sell and support their products in a given region. The importer usually has local dealers and distributors who resell the imported products; this is called a "distribution channel". Grey Market refers to merchandise that is imported and sold by methods other than these normal channels.For local safety regulations and certifications and government requirements a manufacturer provides special packaging (manuals in the appropriate language, power cables designed for the local receptacle, etc.) and product engineering designed to meet local codes. Manufacturers also have service and support agreements with the authorised importer. Grey Market items are not designed to be sold in a particular market and cannot be supported by the authorised importer because they may not meet mandatory safety and certification codes. Because these items are not designed for a particular market they may not function properly, or the authorised importer may not be equipped to provide service, support or software. Purchasing "Grey Imports", you are not guaranteed to comply with Australian standards, voiding all Australian warranties with the manufacturer.With the opening of international borders and the use of the Internet to sell goods, Grey Market equipment has become extremely common in the photographic and consumer electronics markets. Many different types of equipment are brought into the country for sale without the proper documentation and many consumers do not always know what they are purchasing.Because the resellers' cost is less they can sell Grey Market items for less. Unfortunately this price saving is only on the initial purchase; because service and support is more difficult to obtain it may end up costing the consumer more in the long run.Tasman AV DO NOT sell "Grey Imports". All Tasman AV products are from Australian distrubtors, complying with Australian Safety standards and Warranty.

Should I continue to go with 4:3 or should I get a widescreen Data Projector?
As technology is heading towards high definition we suggest that a wide screen data projector would be better. Wide Screen Supports 16:10 ratio and has a resolution of 1280 x 800. High Definition has a resolution of 1920 x 1080 and is even sharper.

If it has the same ANSI Lumen and resolution rating why do I need to pay more money for an installation projector when a portable projector has the same attributes?
Put simply, an 18 wheeler truck will do a lot more mileage than any family car pulling the same load on a trailer, they do the same speed and they are pulling the same weight but one is designed for the long haul, the other is not and will not last the expected journey.

Sign-up and never miss out on our specials!